All our clients receive specialised support, delivered by a team of professionals with many years of experience in the financial markets
Support is tailored according to product and client needs. End users receive phone support, one-on-one and group training as required. Our technical support team assists with technical issues, such as hardware requirements and software deployment.
We strive for excellence in our customer relationships through ongoing staff training, sophisticated customer relationship monitoring systems and a dedication to service. Our development and support teams are located in the heart of the major finance districts.
Product & Service Delivery Model
At Spotlight, we follow a client-centric strategy that continually focuses all our efforts on delivering service through excellence. In support of this strategy, we have designed flexible service suites to complement your chosen software and match your individual business needs.
Training
Our clients operate in diverse and wide-ranging environments. For this reason, we tailor our training services for each product range. This allows us to deliver support that is appropriate to individual and business needs.
Knowledge Centre
Technical and Functional support, from highly skilled and experienced staff, are delivered via phone and using remote technology. Support via remote technology accesses your site via the web to deliver quick, efficient resolution of your queries ensuring minimal downtime.
Need more information?
If you have a specific query regarding support please contact us at (086) 033 9898